The other week we posted about a new BlackBerry trackball replacement plan from T-Mobile. This was originally suppose to start on the 15th of February, but has now been delayed until the 24th. This program is set up to replace any damaged trackballs for the Pearl 8100/8120 and Curve 8320. The replacement kits are being changed and are no longer including tweezers. RIM is updating procedures and screenshots for the new tool called a “spudger”. Training for the replacement program will resume today and they should be back on track for the new launch date.
Via TmoNews
Does the replacement apply only to phones still under warranty? Does it require an extended contract commitment? My TMO 8320 Curve was purchased in Aug 08 but my contract has expired. Given the talk about DT’s plans to dump or sell or merge TMO I am reluctant to renew a contract. I have 5 8320’s in my family.
Can you get a new trackball if it’s dirty?
I just went into an official T-Mobile store and was told that they could not fix my trackball because of my insurance. They told me I had to make a claim and pay the $130.00 for a replacement phone. So, is T-Mobile NOT replacing trackballs? I asked and they said no…